FAQs - Billing & Accounts

Account administrators, billing, pricing, invoices, refunds, upgrading, downgrading, and canceling

1. Where can I find or get a copy of an invoice?
   The administrator or account owner can log into their account and access invoices in the preferences section. All invoices relating to the account will be listed here, and they will have been emailed to the account owner each month too.
2. What is an account owner/administrator?
   Whenever an account is created an account owner/administrator has to be selected. Normally this is the person who sets up the account. This person has certain privileges, such as adding users, changing the style, adding the logo, changing passwords and so on. If you are not the administrator and need something changed you should contact the administrator of your account.
3. How can I find out who my account owner/administrator is?
   If you are not the account owner or administrator or would like to know who is, choose the "preferences" section and identify the administrator.
4. How do I change or update my credit card information?
   Only the account owner or administrator can change the credit card used for monthly 2Large2Email billing. Go to the "Account Details" tab under the "Preferences" section and edit the information there. Normally changes will need to be done at least 48 hours before the next billing cycle to ensure the updated information is used.
5. How do I cancel my account?
   Only the account owner/administrator can cancel the account. In the preferences section there's a cancel option. Once your account is canceled all your files, account, users, address book and so on will be immediately and permanently deleted. There's no undo function so if you want to renew your account in the future you will have to upload and enter all that information over. Also, your unique URL will not be available next time you join.
6. How does the refund policy work?
   Your first charge will be on the day you sign up for your paid account. If you cancel after you are billed on day 1, no refund will be issued and you will be charged for the rest of that month, even though you have already canceled. We treat everyone equally and therefore no exceptions can or will be made. There is no pro-rata system either, so if you cancel half way through a month you will pay for the full month and not receive a 50% discount or any other refund.
7. How does the Free Plan work?
   You can signup for a Free Plan that does not require a credit card for sign-up. You are entitled to only one free account and it will stay active for 12-months. Also, you have to stay on the Free Plan for it to remain free, otherwise you will automatically be billed for a month at the rate of the account plan you have upgraded to, immediately after changing plans. This monthly charge will continue until you cancel your account. The Free Plan will only work for as long as you stay on one plan. With a Free Plan there is no long-term storage; all files will be deleted seven days after they are uploaded.
8. How does the billing work if I upgrade or downgrade?
   When you choose to upgrade your plan you are immediately upgraded to the higher plan but there is no extra charge for the rest of that month. When your next billing date rolls around the charge will reflect the fact that you have upgraded your account. Likewise with downgrading your account. You will be downgraded immediately after you choose but the lower price will not be reflected in your billing cycle until the next time you are billed. There is no refund for the difference in the charge.
9. What name will appear on my credit card statement?
   Your credit card statement will display the name "Sellerbyte".
10. What currency will I be charged in?
    All our prices are displayed in US Dollars but you will be charged the equivalent amount in Australian Dollars. Your credit card statement may reflect this charge in Australian Dollars. We will be implementing a multi-currency payment system soon so you can be charged in your local currency.